Important Update for Customers
Posted on October 12 2018
This announcement affects customers who have placed orders between October 4th and October 12th, as well as customers who place orders before this blog is updated.
Dear Valued Customer,
We regret to inform you that we were unable to ship your pre-orders today as promised.
Unfortunately, whilst our 1st shipment was processed into the facility within 2 days of it's arrival, the second shipment of the same size is still being processed a week later. I've been informed this is due to there being a wider range of products in the second shipment which need to be inspected, scanned and weighed.
If your order is limited to our Zen, Miraca or Nevae tin vessels:
I've been told we can ship your order on Monday. I will do all I can to insure you receive your tracking details by Monday evening.
If your order contains Glassware:
These are in our second shipment and I've been advised we are more than half-way through processing this into the facility. I expect these orders to be shipped during the week and I will post progress updates to this page.
We have received feedback of concerns that this will be an ongoing issue, however I can assure you that once shipping has commenced for the whole range, you can enjoy same day dispatch when you order before 6:00 pm Monday to Friday PDT.
We appreciate your understanding whilst we work through these teething issues and can assure you we are doing all we can to iron these out as efficiently as possible.
We have identified a need for a help desk representative to be available on our website to answer queries in real-time, and we will be implementing this in the coming weeks.
Thank you again for your patience and if you have any concerns, please feel free to email me and I will respond to you as soon as I can.